



Return policy
We have a 30-day return policy so you have 30 days to request a return after receiving your product.
In order to return your item, it must be in the same condition as when it was received, unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
To initiate a return, you can contact us at termoshane@gmail.com . Please note that returns must be sent to: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products returned to us without a return request will not be accepted.
For all your questions regarding returns, you can always contact us at termoshane@gmail.com .
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so we can evaluate and correct the issue.
Exceptions/non-returnable items
Some types of products cannot be returned, such as perishable items (e.g. food, flowers or plants), specialty items (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific product, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Changes
The fastest way to get the product you want is to return the product you have and make a separate purchase for the new product after the return is accepted.
14-day withdrawal period in the European Union
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order for any reason and without giving any justification within 14 days. As stated above, your product must be in the same condition as when it was received, i.e. unworn or unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
Once we receive and review your return, we will notify you and let you know if your refund request has been approved. If your request is approved, a refund will automatically be issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your return, please contact us at termoshane@gmail.com.
Instagram: termoshanetr
Email: termoshane@gmail.com
Phone:+905318677172
SERTERS LTD 71-75 Shelton Street London England WC2H 9JQ United Kingdom
- Monday - Sunday: 9:00 -22:00
Communication
Contact Information
Email: termoshane@gmail.com
Phone :+905318677172
SERTERS LTD 71-75 Shelton Street London England WC2H 9JQ United Kingdom
Working Hours
- Monday-Sunday: Our support line is available 24/7. You can also reach us via our Instagram and e-mail accounts.

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FREQUENTLY ASKED QUESTIONS❓
When Will My Order Arrive?
Our products come from abroad and our delivery time is 7-14 business days. Certain products sent from domestically are delivered to you in 2-5 business days .
Is There A Tracking Number After My Order?
Yes, you will receive a confirmation email after placing your order. Please allow 2-3 days for your tracking number to be updated. For products coming from abroad, it is updated as it enters Türkiye.
How Can I Return the Product?
You can return the product you purchased within 30 working days after receiving it, without giving any excuse. You can reach us through our contact addresses.
Instagram: termoshanetr
Email: termoshane@gmail.com
Phone:+905318677172
SERTERS LTD 71-75 Shelton Street LondonLondonEnglandWC2H 9JQUnited Kingdom
Monday - Sunday: 9:00 -22:00
Is There a Lifetime Warranty Option?
You have the right to change or return. If you have any problems, you can contact our customer representative.
How Durable Are Stanley Thermoses?
Stanley thermoses are known for their long-lasting and durable structures. Models made of stainless steel are resistant to harsh conditions and provide years of use. Models such as the Stanley outdoor thermos are ideal options for nature sports and adventure trips.
Are Stanley Thermoses Original?
Our thermoses are produced in A quality and Stanley standards.
Where are Stanley Thermoses used?
Stanley thermoses are perfect for keeping your hot drinks hot for a long time and your cold drinks cold. The Stanley coffee thermos is the perfect choice for coffee lovers, while the Stanley mug thermos provides comfort in everyday use. The Stanley outdoor thermos is the ideal companion for hiking and camping activities.
Is It Difficult to Clean a Thermos?
No, your thermos is very easy to clean. The silicone lid and straw can be easily removed and washed, while the stainless steel body can be easily cleaned with soapy water. It is machine washable, but it is recommended that you hand wash it for long-lasting use.
How Effective is the Thermal Insulation of a Thermos?
Our thermoses can keep your drinks hot for up to 12 hours and cold for up to 24 hours thanks to their double-walled stainless steel structure.